Senior Program Manager

Responsibilities

• Exhibits the behaviours of a Lean-Agile leader who leads by example; leads the change; have with a Lean-Agile Mindset and helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices
• Supports the team rules – Responsible for reinforcing Agile’s lightweight rules like the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed
• Facilitates the team’s progress toward business objectives –
• Engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity
• Focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives
• Leads team efforts in relentless improvement -
• Helps the team improve and take responsibility for their actions
• Facilitates the team retrospective
• Teaches problem-solving techniques and helps the team become better problem-solvers for themselves
• Facilitates events
• Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective Ensures they are productive and kept within the timebox
• Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
• Facilitates the removal of impediments
• Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration/PI
• The Scrum Master escalate issues to an appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
• Builds a high-performing team
• Focuses on ever-improving team dynamics and performance, and coaches the team in selfmanagement
• Helps the team resolve interpersonal conflicts and challenges, and identify opportunities for growth
• Escalates people problems to management where necessary
• Helps coordinate inter-team cooperation and helps the team operate well on the train
• Supports the team’s efforts to continuously improve communications and relationships with other teams
• Frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness
• Help the team build effective relationships with the System Team, User Experience, Architecture, and Shared Services
• Liaise with customers to remove impediments that may be arising from the customer’s end, clarify requirements and provide project update
• Supports SAFe adoption
• Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
• Participate in the Scrum Master Community of Practice
• Support the organization’s SPCs
• Works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream
• Facilitates preparation and readiness for ART events like PI Planning, System Demos, and the Inspect and Adapt
• Supports estimating and guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities
• Documentation of agile events, as necessary
• Documentation and distribution of weekly reports
• Work with stakeholders to continuously think about product performance engineering and seek to reduce production incidences and customer dissatisfaction

Requirements

• Academic Qualification(s): Bachelor's degree in computer science, information technology, or a relevant field preferred
• Professional Qualification(s): Certified scrum master, SAFe preferred Experience (Number of relevant years): At least 6 years of experience as a scrum master or in a similar role; Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions