Service Operations Executive

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services:
• FUNCTIONAL RESPONSIBILITIES:
• Settlement Computation and Collation
• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Re presentment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly
• Identify exceptions to the above, investigation and resolve/escalate
• DISPUTE OPERATIONS:
• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing
• FILE PROCESSING:
• Card Scheme clearing file processing
• (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing
• ROUTINE REPORT DELIVERY:
• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
• SPECIALIZED SERVICES:
• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice
• SERVICE DESK:
• Case Resolution

Requirements

• EDUCATION AND EXPERIENCE:
• Academic Qualification(s): BEng / BSc
• Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
• Experience (Number of relevant years): 1 - 2 years
• FUNCTIONAL COMPETENCIES:
• Customer Service Delivery
• Business Tools Utilization
• Continual Process Improvement
• Time Management