To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.
Responsibilities
- Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following
services:
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FUNCTIONAL RESPONSIBILITIES:
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Settlement Computation and Collation
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Switched transactions settlement
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Processed transactions billing
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Services/Network billing
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Settlement Adjustment
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Settlement Re presentment
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Exception Investigation and resolution/escalation
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Ensure disputes to be settled daily are settled accordingly
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Identify exceptions to the above, investigation and resolve/escalate
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DISPUTE OPERATIONS:
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Arbitration
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Arbitration Billing
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Pre-arbitration
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Chargeback processing
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FILE PROCESSING:
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Card Scheme clearing file processing
- (Mastercard, Visa, Discover, Amex, JCB etc)
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Card file processing
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ROUTINE REPORT DELIVERY:
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Daily Settlement Reports (Details and Summaries)
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Daily Card Management Reports (Card balance, statement, Activity reports)
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Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)
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Ensure delivery of Daily Dispute Reports (Details)
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Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
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SPECIALIZED SERVICES:
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Airtime Stock Balance monitoring and reconciliation reporting
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Airtime Stock procurement and top up confirmation
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Agent registration
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Agency Network Virtual account top up
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Agent Details update management
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Mobile Platform Business Reversal Settlement Advice
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SERVICE DESK:
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Case Resolution
Requirements
- EDUCATION AND EXPERIENCE:
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Academic Qualification(s): BEng / BSc
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Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
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Experience (Number of relevant years): 1 - 2 years
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FUNCTIONAL COMPETENCIES:
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Customer Service Delivery
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Business Tools Utilization
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Continual Process Improvement
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Time Management