To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.

Responsibilities

  • Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services:
  • FUNCTIONAL RESPONSIBILITIES:
  • Settlement Computation and Collation
  • Switched transactions settlement
  • Processed transactions billing
  • Services/Network billing
  • Settlement Adjustment
  • Settlement Re presentment
  • Exception Investigation and resolution/escalation
  • Ensure disputes to be settled daily are settled accordingly
  • Identify exceptions to the above, investigation and resolve/escalate
  • DISPUTE OPERATIONS:
  • Arbitration
  • Arbitration Billing
  • Pre-arbitration
  • Chargeback processing
  • FILE PROCESSING:
  • Card Scheme clearing file processing
  • (Mastercard, Visa, Discover, Amex, JCB etc)
  • Card file processing
  • ROUTINE REPORT DELIVERY:
  • Daily Settlement Reports (Details and Summaries)
  • Daily Card Management Reports (Card balance, statement, Activity reports)
  • Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)
  • Ensure delivery of Daily Dispute Reports (Details)
  • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
  • SPECIALIZED SERVICES:
  • Airtime Stock Balance monitoring and reconciliation reporting
  • Airtime Stock procurement and top up confirmation
  • Agent registration
  • Agency Network Virtual account top up
  • Agent Details update management
  • Mobile Platform Business Reversal Settlement Advice
  • SERVICE DESK:
  • Case Resolution

Requirements

  • EDUCATION AND EXPERIENCE:
  • Academic Qualification(s): BEng / BSc
  • Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
  • Experience (Number of relevant years): 1 - 2 years
  • FUNCTIONAL COMPETENCIES:
  • Customer Service Delivery
  • Business Tools Utilization
  • Continual Process Improvement
  • Time Management

Department

Group Core Operations

Location

Lagos Office   |   Permanent

Deadlines

December 1, 2022

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