JOB SUMMARY
- Build and implement Business Growth Strategies and Opportunities of Interswitch solutions and services for Federal Government MDAs in Nigeria.
- Drive product feature enhancements and service platform optimization to deliver long-term value-add for the Government value chain (Federal MDAs).
- Transform the Interswitch’s disbursement & collections business offerings into a robust digital financial distribution and collection Ecosystem with extensive coverage across in Federal Government.
- Grow existing market share, develop, and penetrate new market/segments through value offerings.
- Develop new business ideas, grow transaction volume, and develop market expansion strategies.
- Co-ordinate, manage and support the sales & account management structure through collaboration with different teams (i.e. technical support, advisory services and lead conversion) that increases Interswitch’s profitability.
- Identify, research, develop, implement, deploy, and manage new business initiatives across all market types to optimize channel usage and business value.
- Acquire strategic partnerships that enable access to market and big aggregators relevant to the business objectives and would contribute to business value both short term and long term.
- Build a relevant knowledge base that demonstrates apt understanding of the disbursement & collections landscape needs and ensures full understanding of the business risks, the right model and processes that mitigate such risks in the Federal government sector.
KEY RESPONSIBILITIES
Business Development - Core Areas:
- Develop and implement strategies that Supports and improves:
o Sales Penetration
o Market Development activities
o Product Development, and
o Business Diversification.
- Business Case Development and Pricing Model Design.
- Business Process Documentation
- Develop Business Road Maps for Disbursement & Collection services that align with Federal government sectors.
- Business Analysis engagement activities that guide Interswitch’s sales team for quality leads generation.
- Establish and maintain seamless and excellent process operations relationship with matrix teams.
- Prepare detailed business specification documents of new products developed for further engagements with the product and implementation teams.
- Work with the assigned Product/Marketing/Engineering teams to prepare quality Pre-sales kits for delivery of Interswitch Disbursement & Collection products.
- Screen potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal prioritization matrix per time and ability to recommend equity investments.
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
- Protect Interswitch's value by keeping information confidential.
- Develop excellent rapport with strategic/key clients.
- Keep abreast with improvement in product development especially those that have revenue impact budget setting for the sales team and provide support that will continually improve the business relationship.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhance organization reputation by exploring opportunities to add value to job accomplishments.
- Attend exhibitions to generate sales leads/opportunities that can be converted to sales post-event.
- Perform market research and analysis to monitor the local environment for the emergence of new market segments in the Federal government space.
- Keep abreast of trends and developments in digital financial services markets, products features, best practices, and operational excellence.
- Stay ahead of the Competition as it relates to pricing, local market experience, local market alliances & credibility etc.
- Prepare and submit periodic reports on market expansion activities and business initiatives:
o Customer engagement feedback.
o Sales reports (lead generation, actual vs. targets etc.)
o Customer profitability and product revenue reports.
Key Account Management:
- Provide customer-focused sales and account management activities for designated customers and products.
- Disbursement & Collections Product innovation through deliberate partnerships and collaboration with existing Federal government MDAs that support positive customer engagement index scores.
- Maintain an awareness of sales and other development amongst competitors and pass on relevant information to the sales team and other teams as the case may require.
- Maintain access to sales tool (CRM) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively.
- Provide first level business knowledge of assigned product/services to Federal government clients via the sales team.
Competencies
Technical Competencies
- Information Gathering & Data Analysis
- Information Management (confidentiality)
- Strategy & Business Case/plan Documentation
- Selling, presentation and negotiation skills
- Project management
- Products/ Services Knowledge and Application
- Technical knowledge of the specific and general company offerings
- Customer Service Oriented
- Financial modelling
Managerial Competencies
- Time Management, Tact and Diplomacy
- Critical thinking
- Active listening
- Time management
- Leadership
Behavioural Competencies
- Personal Credibility
- Customer (internal & external) focus
- Excellent Communication: Oral & Written
- Analytical Thinking/Solving Problems
- Active Listening and Result-oriented
- Highly attentive to detail and Ability to multi -task
- Ability to work well under pressure, Tactful and Ingenious
- Friendly, confident, and approachable
- Tactful and Ingenious
Education
- Good first degree (preferred Business-related discipline).
- Professional qualification not mandatory but required.
Experience
- 6 - 10 years’ experience in Public Sector.
