To ensure all processes and policies are duly documented for Interswitch to ensure we achieve repeatable business and maintain our ISO 9001 standards.
Responsibilities
- Business Process Document and Blueprinting
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Ensure all processes and procedures are documented and approved for staff adoption
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Ensure documents are reviewed and updated as changes and developments occur within Interswitch
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Ensure all Operational Polices are documented and approved
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Ensure Process Awareness is conducted to Guide and direct staff members in the interpretation and application of their processes and policies
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Risk Control
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Support the Team Lead, Standardization & Blueprinting in identifying, assessing and mitigating the risks facing both systems and business processes thereby, minimizing the operational risks
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Liaises with stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize Interswitch’s ’s exposure to risk
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Process and Continuous Improvement
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Conduct periodic reviews to Identify process improvement opportunities based on current business operations
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Collaborate with the Value Creation Team to ensure process improvements are reviewed and implemented to achieve expected benefits
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Assess and monitor the efficiency and effectiveness of processes and approved documents and refine as necessary
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Self-Development and People Management
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Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
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Ensure communication lines are open with the Lead, Standardization and Blueprinting for regular one-on-one feedback
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Develop and maintain customer satisfaction rating
Requirements
- First Degree in any discipline from a reputable institution
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Minimum of 1-2 years cumulative relevant working experience
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Basic understanding of Continuous Improvement and Lean Six Sigma