Standardization and Blueprinting Representative

Responsibilities

• Business Process Document and Blueprinting
• Ensure all processes and procedures are documented and approved for staff adoption
• Ensure documents are reviewed and updated as changes and developments occur within Interswitch
• Ensure all Operational Polices are documented and approved
• Ensure Process Awareness is conducted to Guide and direct staff members in the interpretation and application of their processes and policies
• Risk Control
• Support the Team Lead, Standardization & Blueprinting in identifying, assessing and mitigating the risks facing both systems and business processes thereby, minimizing the operational risks
• Liaises with stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize Interswitch’s ’s exposure to risk
• Process and Continuous Improvement
• Conduct periodic reviews to Identify process improvement opportunities based on current business operations
• Collaborate with the Value Creation Team to ensure process improvements are reviewed and implemented to achieve expected benefits
• Assess and monitor the efficiency and effectiveness of processes and approved documents and refine as necessary
• Self-Development and People Management
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
• Ensure communication lines are open with the Lead, Standardization and Blueprinting for regular one-on-one feedback
• Develop and maintain customer satisfaction rating

Requirements

• First Degree in any discipline from a reputable institution
• Minimum of 1-2 years cumulative relevant working experience
• Basic understanding of Continuous Improvement and Lean Six Sigma