To ensure all processes and policies are duly documented for Interswitch to ensure we achieve repeatable business and maintain our ISO 9001 standards.

Responsibilities

  • Business Process Document and Blueprinting
  • Ensure all processes and procedures are documented and approved for staff adoption
  • Ensure documents are reviewed and updated as changes and developments occur within Interswitch
  • Ensure all Operational Polices are documented and approved
  • Ensure Process Awareness is conducted to Guide and direct staff members in the interpretation and application of their processes and policies
  • Risk Control
  • Support the Team Lead, Standardization & Blueprinting in identifying, assessing and mitigating the risks facing both systems and business processes thereby, minimizing the operational risks
  • Liaises with stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize Interswitch’s ’s exposure to risk
  • Process and Continuous Improvement
  • Conduct periodic reviews to Identify process improvement opportunities based on current business operations
  • Collaborate with the Value Creation Team to ensure process improvements are reviewed and implemented to achieve expected benefits
  • Assess and monitor the efficiency and effectiveness of processes and approved documents and refine as necessary
  • Self-Development and People Management
  • Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
  • Ensure communication lines are open with the Lead, Standardization and Blueprinting for regular one-on-one feedback
  • Develop and maintain customer satisfaction rating

Requirements

  • First Degree in any discipline from a reputable institution
  • Minimum of 1-2 years cumulative relevant working experience
  • Basic understanding of Continuous Improvement and Lean Six Sigma

Department

GMD's Office - Business Transformation & Excellence

Location

Lagos Office   |   Contract

Deadlines

July 6, 2021

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