To deliver standard business operations services to retain existing customers in relation to reconciliation of internal systems and external partner value delivery information.

Responsibilities

  • RESPONSIBILITIES
  • Data Collection & Analysis
  • Collate and analyze data using pre-set tools, methods and formats
  • Involves working independently
  • Operations Management
  • Supervise others working within established operational systems
  • Performance Management
  • Respond to personal objectives and use performance management systems to improve personal performance OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
  • Solutions Analysis
  • Interpret data and identify possible answers, Involves navigating a wide variety of processes, procedures and precedents
  • Service Operations
  • Serve as a work leader of day-to-day operations

Requirements

  • BEHAVIORAL COMPETENCIES
  • Collaborates
  • Builds partnerships and works collaboratively with others to meet shared objectives, For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others
  • Customer focus
  • Builds strong customer relationships and delivers customer-centric solutions, For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service
  • Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas
  • Plans and aligns
  • Plans and prioritizes work to meet commitments aligned with organizational goals, For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others
  • Makes skillful use of resources and support to deliver efficient, high-quality work
  • Manages complexity
  • Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems, For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options
  • Ensures accountability
  • Holds self and others accountable to meet commitments, For example, accepts responsibility for own work, both successes and failures
  • Handles fair share and does not make excuses for problems
  • Usually meets commitments to others
  • Demonstrates self-awareness
  • Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses, For example, seeks and responds to constructive feedback in a positive and professional way
  • Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them
  • Optimizes work processes
  • Knows the most effective and efficient processes to get things done, with a focus on continuous improvement, For example, uses metrics and benchmarks to monitor accuracy and quality
  • Takes steps to make methods productive and efficient
  • Promptly and effectively addresses process breakdowns
  • Develops talent
  • Develops people to meet both their career goals and the organization's goals, For example, shares own experience and expertise with others if asked
  • Provides constructive feedback and other support for other people's development
  • Drives results
  • Consistently achieves results, even under tough circumstances, For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure
  • Focuses on key goals, even during setbacks and obstacles
  • TECHNICAL COMPETENCIES
  • Computer skills
  • Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed
  • Data Collection and analysis
  • Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making
  • Resource Scheduler
  • Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
  • Humanity
  • Service Desk tools
  • Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
  • CRM; JIRA; Sharepoint
  • Knowledge Base tools
  • Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required Confluence
  • Interswitch Bespoke Applications
  • Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required PAYDirect; Caesar; Extraswitch; WebPAY
  • Postilion Applications
  • Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
  • Postcard; Office; Realtime
  • Microsoft Suite
  • Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
  • Excel; Word; Powerpoint
  • Action Planning
  • Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements
  • Planning and Organizing
  • Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives
  • Data Management
  • Works without supervision and provides technical guidance when required on acquiring, organizing, and processing data to fulfill business objectives
  • Policy and procedures
  • Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives
  • Review and Reporting
  • Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports
  • EDUCATION
  • General Education- University (First degree)
  • EXPERIENCE
  • General Experience
  • Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years) Managerial Experience
  • (1 to 2 years)

Department

Group Core Operations

Location

Lagos Office   |   Permanent

Deadlines

July 28, 2022

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