To provide technical support to internal and external clients.

Responsibilities

  • TECHNICAL SUPPORT (INTERNAL AND EXTERNAL)
  • Respond to technical inquiries from customers
  • Redirect customers to relevant internal units per request
  • Liaise with shared technology teams on behalf of customers on incidents reported
  • Report customer engagements to service desk for appropriate logging
  • Assist with first level incident resolution
  • Perform second level incident resolution for reported incidents
  • Escalate to and follow up on third level incidents with the relevant manufacturer or vendors
  • Provide regular status and progress updates to customers on open support incidents
  • Report problems to line managers, product managers and software development cluster
  • Document and/or communicate incident resolution details to customer and product/service management teams
  • Update issues status and details on the incident management application (CRM)
  • Update lessons learnt logs for relevant product and/or service
  • Perform regular systems audit and maintenance activities across supported platforms
  • OTHER TASKS
  • Conduct knowledge sharing and training sessions with team members
  • Ensure maintenance of licenses on supported production systems

Requirements

  • Academic Qualification: BEng / BSc in Elect/Elect, Computer Science or Information Technology inclined degree
  • Professional Qualification:
  • ACI Products - User & Specialized Training
  • Microsoft SQL MCTS – Database administration
  • Partners product certifications – Thales HSM, Double Take, ScoreBridge, Stratus, VMWare
  • Java Fundamentals
  • Experience (Number of relevant years): 0-1
  • Physical Exertion:
  • Conveyance of Hardware equipment to customer location
  • Conveyance of laptop to customer location
  • Work Exposure:
  • Cold Server Room
  • Overnight implementations at customer site
  • Work Cycle:
  • Normal working hours
  • Adhoc but occasional issue resolution at non-regular hours
  • Travel Requirement: Occasional

Department

Purepay - Transaction Switching & Payment Processing

Location

Lagos Office   |   Contract

Deadlines

August 8, 2022

Apply now