To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Post Implementation Configuration.
Responsibilities
- Incident Resolution
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Shall ensure that all incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
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Shall ensure proper cleanup of after effect of incidents with a view to eliminating exposure
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Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
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To adequately report problems resulting from incidents with a view to completely resolve root cause
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Provide technical expertise as subject matter experts in project task executions and contribute to the overall team knowledge
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Propose improvement to application/services with a view to eliminating/reducing incidents
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Occasional support during off-work periods e
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- weekends, public holidays and night
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Event Monitoring
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To ensure timely event detection with a view to averting critical incident
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To ensure that incidents are created for all critical events
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To ensure timely resolution of critical events that could impact the system
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Work on schedule and during off-work periods e
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- weekends, public holidays and night
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Operational Services Configuration Management
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Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
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Suggest improvement to the process with a view to make operations better
Requirements
- Minimum of first degree in Science/Engineering related discipline
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Minimum of 1 year experience in similar or related field
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Basic understanding of SQL
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Understanding of Basic Networking/File Transfer Protocol
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Understanding of Basic Linux Command and concept of Kubernetes
