Business Development Manager

Lead the creation of comprehensive business plans for new remittance services, including financial modelling, market opportunity assessments, and cost-benefit analyses. 

Conduct feasibility studies to evaluate the commercial viability of new remittance products or market entries. 

Present business cases to senior management, highlighting potential risks, return on investment (ROI), and strategic alignment with company goals. 

Continuously review and refine the business plan based on market trends, customer feedback, and financial performance. 

Conduct market research to identify emerging trends, customer needs, and potential growth areas in the remittances industry. 

Develop strategic plans to drive revenue growth, market expansion, and competitive positioning in the remittances sector. 

Identify and establish partnerships with International Money Transfer Organisations, banks, fintech companies, payment processors, and other financial institutions to expand remittance networks. 

Negotiate and manage contracts with international partners, agents, and distributors. 

Foster relationships with key stakeholders to secure partnerships that will enhance service offerings and market reach. 

Develop and implement strategies to acquire new customers and increase the volume of remittance transactions. 

Collaborate with marketing teams to create customer engagement campaigns, loyalty programs, and promotions to drive usage. 

Monitor customer satisfaction and feedback, making improvements where necessary to enhance the remittance experience. 

Stay updated on remittance regulations, anti-money laundering (AML) laws, and other relevant legal requirements in target markets. 

Work closely with compliance teams to ensure all remittance operations meet regulatory standards. 

Collaborate with product and tech teams to develop and launch new remittance products or features, ensuring alignment with customer needs and market trends. 

Lead initiatives for digital transformation, exploring new technologies such as blockchain, mobile wallets, and payment APIs to improve the remittance process. 

Prepare financial forecasts, set sales targets, and monitor budgets to ensure the profitability of the remittance business. 

Analyse performance metrics and adjust strategies to optimize revenue streams and operational costs. 

Set clear financial goals, including revenue, profit margins, and transaction volume targets, in alignment with company objectives. 

Monitor financial performance regularly, using key metrics to assess progress toward meeting business development and revenue targets. 

Implement strategies to optimize profitability, manage costs, and ensure sustainable growth of the remittance business. 

Proactively identify and address any shortfalls in financial performance, adjusting plans and tactics as necessary to meet or exceed targets. 

Drive the sales pipeline, manage leads, and close deals to meet business development targets. 

Build and maintain relationships with key clients, ensuring a high level of service and support for their remittance needs. 

Track and report on key performance indicators (KPIs), such as transaction volume, revenue growth, and customer acquisition. 

Use data and insights to refine business strategies, increase efficiency, and enhance customer experiences. 

Work closely with internal teams (marketing, sales, operations, legal, and compliance) to execute business development strategies. 

Coordinate with international teams to manage remittance services across multiple geographies.