Carry out Set-up and Deployment on the Core Switching Platforms.
Support the Core Switching Platforms and ensure their optimal performance.
Responsibilities
- Deployment of Switching Applications
-
Carry out Deployments on the Transaction Switching Applications (Postilion, Powercard etc)
-
Automation
-
Implement automation of Activities that are involved in the management of the Switching Applications
-
Application Environment Management
-
Ensure 24 x 7 Availability of all Switching Applications
-
Carry out Capacity planning to ensure Applications are always available to meet increasing demands
-
Create visibility into site health and key performance indicators of the Switching Systems
-
Ensure up-to date patching and full compliance to security standards of the Switching Systems
-
Ensure up-to date documentation on the Switching Applications as well as changes made
-
Troubleshooting
-
Troubleshoot reported issues, and proactively identify areas in need of optimization
-
Working with technical support engineers to resolve critical incidents
-
Create and update clear troubleshooting guides for the Switching Applications
-
Requests Fulfilment
-
Implement Requests relevant to the operation and enhancement of the Core Switching Applications
Requirements
- Good first degree in Computer Science/Computer Engineering or other related fields
-
Service Management Certifications (eg ITIL) is an advantage
-
Minimum of 1 year relevant experience