Shared Services Manager

Responsibilities

• Recommend ways to improve support for HR operations by changing policies, processes, standards, and practices
• Analyses specified problems and issues to find the best technical and/or professional solutions
• Manage relationships with important internal customers and act as their business partner, while taking guidance from senior colleagues
• Analyses key themes using data from a wide range of sources and identifies possible impacts on the business
• Provides input into the development of procedures for an area within the organization, then monitors the implementation of those procedures
• Delivers outcomes by managing others and working within established systems
• Manage a portfolio of projects while reporting to senior colleagues
• Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labour relations, and employee relations
• Conduct exit interviews to identify reasons for employee termination
• Maintain records and compile statistical reports concerning personnel-related data, such as hires, transfers, performance appraisals, and absenteeism rates
• Analyse statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices
• Plan and conduct new-employee orientations to foster positive attitude toward organizational objectives
• Mediate between benefits providers and employees, such as by assisting in handling employees' benefits-related questions or taking suggestions
• Prepare budgets for personnel operations
• Develop methods to improve employment policies, processes, and practices, and recommend changes to management
• Represent organization at personnel-related hearings and investigations, contract with vendors to provide employee services, such as food services, transportation, or relocation service
• Work with Payroll to ensure employee transactions are processed appropriately and on time
• Supervise the delivery of end-to-end transactional administration activities associated with the employment cycle for all employees and managers
• Develop and monitor Standard Operating Procedures to ensure high quality and consistent service delivery while ensuring workflow processes are actioned in a timely and consistent manner
• Optimize the use of HRIS to deliver cost effective and efficient customer service while contributing to the customer service delivery strategy with a view to improving performance

Requirements

• Bachelor’s degree, master’s degree is an added advantage
• Membership of Chartered Institute of Personnel Management (CIPM), Chartered Institute of Personnel and Development (CIPD) or HR Certification Institute (HRCI) will be an advantage
• Minimum of 8years work experience in planning, managing and organizing resources within short/medium timescales within the overall policy framework
• Microsoft office skills
• Problem solving skills