Responsible for providing support to the HR team through prompt response/resolution on shared services operational activities thereby improving employee satisfaction.


  • Responsible for shared services operational transactions and give insights on how to improve operational efficiency
  • Improve customer sservice through Prompt response to employee requests and complaints in line with agreed SLA on the HR Helpdesk
  • Manage end-to-end on-boarding of all new hires
  • Ensure that all new hires documentation is sighted, verified and documented
  • Ensure the availability of work tools, ID/access control cards for all new hires as part of day 1-readiness
  • Ensure overall Day 1 readiness to improve new hire employee experience and seamless integration into Interswitch
  • Responsible for maintenance and accuracy of employee records (both softcopy and hardcopy) and ensure document control in line with core filing criteria
  • Advice on initiatives to improve employee and process documentation
  • Responsible for effecting staff redeployment/reassignment, issuance of letters and follow up to ensure update on all platforms
  • Design and execute shared services surveys to solicit feedback from employees and provide action plan of improving employee satisfaction and experience
  • Responsible for an end-to-end management of the employee confirmation process
  • Responsible for employee information management
  • Monitor and issue all stationary requests through the inventory management system
  • Provide assistance on interpretation and adherence to company/HR policy
  • Provide support on HR Strategic projects as may be required


  • Bachelor’s degree
  • Membership of Chartered Institute of Personnel Management (CIPM), Chartered Institute of Personnel and Development (CIPD) or HR Certification Institute (HRCI) will be an advantage
  • Minimum of 4 years work experience in similar role
  • Microsoft office skills
  • Problem solving skills
  • Attention to details
  • Good understanding of trends, challenges, opportunities, regulations and legislations relating labour law
  • Good planning and coordinating skills
  • Good interpersonal and relationship management skills
  • Excellent customer service orientation


Group HR & Admin


Lagos Office   |   Permanent


August 31, 2022

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