Shared Services Officer

Responsibilities

• Responsible for shared services operational transactions and give insights on how to improve operational efficiency
• Improve customer sservice through Prompt response to employee requests and complaints in line with agreed SLA on the HR Helpdesk
• Manage end-to-end on-boarding of all new hires
• Ensure that all new hires documentation is sighted, verified and documented
• Ensure the availability of work tools, ID/access control cards for all new hires as part of day 1-readiness
• Ensure overall Day 1 readiness to improve new hire employee experience and seamless integration into Interswitch
• Responsible for maintenance and accuracy of employee records (both softcopy and hardcopy) and ensure document control in line with core filing criteria
• Advice on initiatives to improve employee and process documentation
• Responsible for effecting staff redeployment/reassignment, issuance of letters and follow up to ensure update on all platforms
• Design and execute shared services surveys to solicit feedback from employees and provide action plan of improving employee satisfaction and experience
• Responsible for an end-to-end management of the employee confirmation process
• Responsible for employee information management
• Monitor and issue all stationary requests through the inventory management system
• Provide assistance on interpretation and adherence to company/HR policy
• Provide support on HR Strategic projects as may be required

Requirements

• Bachelor’s degree
• Membership of Chartered Institute of Personnel Management (CIPM), Chartered Institute of Personnel and Development (CIPD) or HR Certification Institute (HRCI) will be an advantage
• Minimum of 4 years work experience in similar role
• Microsoft office skills
• Problem solving skills
• Attention to details
• Good understanding of trends, challenges, opportunities, regulations and legislations relating labour law
• Good planning and coordinating skills
• Good interpersonal and relationship management skills
• Excellent customer service orientation