The Technical Support Engineer role comprises of providing L2  technical support to all transactional processing incidents, servers,  storage, networks and services, in line with OCC objectives. 
 The Technical support  Engineer must have a solid understanding of Interswitch  service offerings, products and processes; must be an eager and fast  learner and possess the ability to communicate clearly and precisely.


 Monitor Systems

  •  Monitor the performance, health and capacity of :
  • Servers
  • Databases
  • Services
  • Storage
  • Network Links
  • Use a variety of monitoring tools like Nagios, Solarwinds, Kibana, PagerDuty, etc. 


  •  Troubleshoot Problems
  • Work and be a first responder to troubleshoot transaction failures
  •  Closely follow Standard Operating Procedures (SOPs) for known incidents
  • Coordinates with 3rd parties, customer contacts and or other technical teams to resolve the incidents
  • Track all Issues 
  •  Track and document all issues and resolutions in details according to the  established process
  •  Follow up on the issues escalated to the 3rd parties until the issue is fixed. 

  • Report Incidents 
  •  Escalate complex incidents that require longer troubleshooting to defined  tertiary level Support Engineers for assistance in reaching a resolution and determining the root cause of  the incidents
  • Keep all relevant stakeholders aware of relevant, known issues and steps taken to reach a resolution.



Academic Qualification(s): A tertiary qualification (e.g. related to Information Technology) and/ or  equivalent experience

Professional Qualification(s): ITIL V3 Foundations Certification (achieved) . Other qualifications not mandatory but recognised .

Experience (Number of relevant years): 12 -18 months experience in technical support within a financial  technology environment or trouble-shooting role 





Lagos Office   |   Permanent


May 31, 2023

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