The Senior Operations Strategy Analyst is responsible for driving strategy and performance improvements across the Operations units of the Interswitch Backbone.

The ideal candidate will possess a strong Operations Management and Strategy background along with research and benchmarking skills.  S/he will ensure that our operations processes and resources are optimized to achieve strategic goals as well as identifying and overseeing improvement opportunities to drive operational excellence within the Backbone.

S/he will conduct internal as well as competitor and other industry research / benchmarking activities to provide actionable insights for decision making.



  • Support definition of the departmental vision, culture, and performance standards as well as oversee adoption at all levels within the department
  •  Create / revise operations strategy documents based on corporate strategy
  • Oversee performance tracking against strategic objectives; Establish KPIs and develop performance measures to determine the effectiveness of implemented strategies
  •  Create reports and presentations on department performance against key indicators to provide meaningful insights
  • Track process efficiency and effectiveness; Work with cross functional teams to identify blockers and drive improvements.
  • Manage operational excellence programs and projects that will drive overall operations effectiveness and efficiency
  • Work closely with the team manager(s) to develop and follow project roadmaps, including key activities, stakeholder engagement and milestones
  • Facilitate change management, ensuring the necessary governing structure and processes are in place to achieve sustained improvements in performance across operations
  • Ensure that sound operational processes and procedures are developed and documented.
  •  Research industry trends, conduct surveys, analyze competitor data etc, to determine potential threats / issues or opportunities for improvements; Identify opportunities for achieving competitive advantage within operations
  • Build detailed business plans, create presentations and other documents supported by strong qualitative and quantitative insights for improvement opportunities.
  • Develop innovative analytical methodologies to answer strategic business questions across operations unit
  •  Work with operations and technology teams to deliver analyses, insights, and actionable recommendations that create meaningful impact.

Technical Competencies

  •  Business Strategy definition and execution
  •  Competitor research and benchmarking
  • Demonstrable experience in business process improvement / re-engineering to deliver operational excellence
  • Resource and cost optimization
  • Strategic program / project managemen
  •  Relationship Management
  • Strong mathematical, analytical, and data modeling skills.
  •  Problem-solving skills and willingness to roll up one’s sleeves to get the job done
  • Experience in applied researc
  •  Experience working in a face-paced enterprise technology environmen
  •  Excellent communication skills and in-depth knowledge of various product domains will help you succeed in this role

Behavioural Competencies

  •  Customer focus 
  •  Analytical 
  •  Attention to detail
  • Collaboration
  • Empathy
  • Pro-activity

Soft Skills

  • Comfortable managing relationships and balancing requirements across diverse stakeholder groups.
  • Proven analytical and problem-solving abilities. 
  •  Excellent written and oral communication skills. 
  •  Strong interpersonal skills. 
  •  Ability to articulate ideas to both technical and non-technical audiences. 
  •  Self-motivated and directed



Academic Qualification(s):
• First degree in Engineering, Management or Sciences

 Professional Qualification(s):
• Project Management and Operations Improvement / Efficiency certifications (Lean, 6 sigma, Safe Agile, PMI)

Experience (Number of relevant years):
• Minimum 6 years’ experience in Operations with 2 years in a supervisory role
• Fintech managerial experience or previous experience in Management Consulting will be an added advantage



Operations And Technology


Lagos Office   |   Permanent


June 8, 2023

Apply now