Job Summary:

To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.

KEY RESPONSIBILITIES:
Ensure delivery of accurate and timely operations service delivery for seamless pre-processing, real-time processing, dispute management and post transaction processing activities with regards to the following  services;

Functional Responsibilities

  • Settlement Computation and Collation
  • Switched transactions settlement
  • Processed transactions billing
  • Services/Network billing
  • Settlement Adjustment
  •  Settlement Representment
  • Exception Investigation and resolution/escalation
  • Ensure disputes to be settled daily are settled accordingly.
  • Identify exceptions to the above, investigation and resolve/escalations

Dispute Operations

  •  Arbitration.
  • Arbitration Billing.
  •  Pre-arbitration.
  • Chargeback processing.

File processing

  •  Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
  •  Card file processing

 Routine Report Delivery

  •  Daily Settlement Reports (Details and Summaries)
  • Daily Card Management Reports (Card balance, statement, Activity reports)
  • Periodic Analytical reports i.e Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
  •  Ensure delivery of Daily Dispute Reports (Details)
  • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
  • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined 
    frequency.

Specialized Services

  • Airtime Stock Balance monitoring and reconciliation reporting
  • Airtime Stock procurement and top up confirmation
  • Agent registration
  • Agency Network Virtual account top up
  • Agent Details update management
  • Mobile Platform Business Reversal Settlement Advice.

Service Desk

  • Case Resolution.

Administration

  • Self-Management
  • Productivity Management
  • Performance management
  • Knowledge Acquisition and utilization.

 

EDUCATION AND EXPERIENCE:
Academic Qualification(s): ▪ BEng. / BSc.
Professional Qualification(s): ▪ N/A however relevant experience in EFT and/or accounting systems principles is an advantage
Experience (Number of relevant years): ▪ 0 - 2 years

Location

Lagos Office   |   Permanent

Deadlines

May 23, 2023

Apply now