Execute messaging Business operations Growth Strategies and Opportunities according to plan and detailed activities with reference to the DIC group overall development strategic direction  Drive and execute the SMS business operations activities as it impacts these key performance indicators: maintain inventory management across VAS Aggregator/Telco & Customer perspectives; System defined business activities for customer onboarding; Execute timely invoicing cycles across key customer categories – Prepaid and Post Paid; provide detailed documentations on new customers onboarded across markets and regions  Build and maintain strategic operations focused activities across the VAS value chain – Local & International.

Responsibilities

  • Core Areas
  • Execute messaging operations strategies that drives, improves and supports: Sales Penetration; Market Development activities; Product Development and Business Diversification
  • Direct responsibility of SMS Operations Function within the business
  • Develop and maintain strong relationships with key customers in the VAS value chain – Customers, Telcos, VAS Aggregators et al
  • Prepare Monthly SMS operations performance reports covering inventory utilization (Volume), customer performances across regions
  • Maintain Business Process Documentations through delivery of timely routine reports to internal and external customers
  • Provide administrative and logistical support, including organising meetings and conference calls, in collaboration with other interns
  • Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimise relevant risks and submit reports to respective Business Development manager and group head
  • Establish and maintain seamless and excellent process operations relationship with matrix teams
  • Participate in industry forums, client discussions, and conferences
  • Protect Interswitch's value by keeping information confidential
  • Own and drive on the job knowledge improvement opportunities, embrace educational activities, read professional journals, maintain useful personal networks
  • Perform market research and analysis to monitor local environment for the emergence of new market segments
  • Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence
  • Stay ahead of the Competition as it relates to pricing, local market experience local market, their alliances, and credibility etc
  • Operational Responsibilities
  • Churn out timely daily reports on stock usage/monitoring/ sales activities and initiatives
  • Execute Customer onboarding requests on AX portal
  • Vetting of Monthly SMS Sales Log /Utilization reports (COS)
  • Effectively Execute Account crediting activities across all customers categories
  • Key Customer Management
  • Provide customer-focused sales operations management activities for designated customers
  • Secure relevant competitive market information for internal delivery as may be required from time to time
  • Maintain access to sales tool (SMS Onboarding on AX) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively  Provide first level business knowledge of assigned product/services to clients & relevant internal teams

Requirements

  • Minimum of Bachelors' Degree in Business Administration, Sales, Marketing, Economics or finance related field
  • Experience (Number of Relevant Years) Zero (NYSC Intern) - 1 Year minimum work experience in client facing support roles ideally within reputable financial institutions or the payments industry
  • Data gathering and analysis – can analyse data trends for use in reports to help guide decision making
  • Information Management (confidentiality)
  • Sales, presentation and negotiation skills
  • Tech Savvy - Anticipates and adopts innovations in business-building digital and technology applications
  • Technical knowledge of the specific and general company offerings
  • Customer Service Oriented

Department

Systegra - Digital Infrastructure & Managed Services

Location

Lagos Office   |   Permanent

Deadlines

November 5, 2021

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