To support business growth by coordinating the delivery of solutions and services to customers within agreed time frames and to the highest standards on time the first time.

Responsibilities

  • Executes on the delivery of Systegra Corporate Strategy “How to Win” initiatives in the marketplace
  • Provide visionary leadership across all stakeholder groups (Internal & External stakeholders groups and regulators)
  • Provide leadership to achieve the business and financial objectives for Managed Services Business
  • Develops and drives implementation of policies, procedures, and standards to support the delivery of high quality service to customers
  • Oversees process and service improvement opportunities ensuring key stakeholders across the organisation are engaged to better leverage on resources while increasing efficiency and overall service quality
  • Prepares the annual service delivery budgets and drives its implementation
  • Leads and directs the project management and project implementation teams to deliver customer focused services in line with customer specification
  • Builds and maintains relationship with key customers to strengthen Interswitch service delivery experience
  • Reviews update on project activities and ensures implementation is in line with agreed standard and timeline
  • Provides guidance and leadership on project management activities, ensuring timely resolution of crises & disputes, unresolved cases (support issues), technical problems etc
  • Oversees the activities of the various project teams and ensures effective allocation of responsibilities to achieve full optimization of resources
  • Leads cross functional team meetings (Industry verticals, Consumer Segment, GST, Innovation & Product Strategy) for knowledge sharing and information gathering purposes
  • Establishes effective feedback mechanism and ensures adequate utilization of feedback from internal and external customers to improve customer satisfaction level
  • Manages the expectations of the customer (internal and external) with regard to project objectives, deliverables, timeframes, etc by understanding the key business drivers and their prioritization
  • Ensures periodic evaluation of service delivery processes and standards, benchmarks them against leading practices, makes recommendations as appropriate and drives compliance
  • Performs trend analysis on reported problems, document root causes and initiate appropriate improvement solutions
  • Prepares and submits reports to the CEO, Systegra and other parties on activities within the business group
  • Provide strategic execution support for Interswitch Country Operations across Africa

Requirements

  • Bachelor’s Degree in Computer/System/ Electrical/ Electronic Engineering/ Applied physics/ Computer Science or a related field
  • MBA or Master’s Degree in any science related course is desirable
  • Minimum of 15 years cognate experience acting in similar role with at least 5 years at a managerial level
  • Relevant certifications such as PMP (Project Management Professional), Cisco & Microsoft Certifications, Lean Six Sigma & Safe Agile Certification

Department

Systegra

Location

Lagos Office   |   Permanent

Deadlines

August 17, 2021

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