To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.


  • Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services
  • Functional Responsibilities
  • Settlement Computation and Collation
  • Switched transactions settlement
  • Processed transactions billing
  • Services/Network billing
  • Settlement Adjustment
  • Settlement Representment
  • Exception Identification, Investigation and resolution/escalation
  • Ensure disputes to be settled daily are settled accordingly
  • Dispute Operations
  • Arbitration
  • Arbitration Billing
  • Pre-arbitration
  • Chargeback processing
  • Representment
  • Refund Processing
  • File processing Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc)
  • Card file processing
  • Routine and Ad hoc Report Delivery
  • Daily Settlement Reports (Details and Summaries)
  • Daily Card Management Reports (Card balance, statement, Activity reports)
  • Periodic Analytical reports ie, Weekly, Monthly or Quarterly (QOC, QMR (Quarterly Mastercard Reports), etc)
  • Ensure delivery of Daily Dispute Reports (Details)
  • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
  • Specialized Services
  • Airtime Stock Balance monitoring and reporting
  • Airtime Stock procurement and top up confirmation
  • Service Desk
  • Issue Resolution
  • Request Fulfilment
  • Administration
  • Self-Management
  • Productivity Management
  • Performance management
  • Knowledge Acquisition and utilization


  • Academic Qualification(s): B Eng / BSc
  • Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
  • Experience (Number of relevant years): 0 - 2 years


Group Core Operations


Lagos Office   |   Permanent


July 29, 2022

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