Head, Business Growth & Insight

JOB PURPOSE

• Lead and coordinate the execution of strategy as approved
• Coordinate the strategic planning and business performance management processes to ensure complete alignment with group strategy office
• Coordinate the execution of business innovation, business growth initiatives and strategic initiatives within the group
• Lead and coordinate the execution of business plans for Triggers initiatives and strategic projects with potential to generate 5% - 10% in new revenue
• Serve as Business consultant to the operating and functional groups

KEY RESPONSIBILITIES

Performance Tracking and Division Co-ordination

• Demonstrate a strong understanding of our business model and a proven ability to communicate with senior internal team members (Group Heads/MDs/EVPs/Chiefs/GMD) and external contacts (consultants, investors, partners and clients)
• Provides ongoing oversight and support to ensure that performance measures are being used to effectively manage operations, identify and manage risks, and effect organizational and business changes
• Effectively evaluate Business performance (Target vs Actual) leveraging the Business Driver Diagram tool
• Effectively evaluate employee performance (Target vs Actual) leveraging the Balance Scorecard tool
• Develop, implement, and interpret policies, procedures, and processes and evaluate their effectiveness
• Plan, organize, and manage multiple projects and tasks simultaneously in a fast-paced environment
• Develop and maintain effective working relationships with staff, other Departments and external customers.
• Plan, coordinate, and assign the work of others and lead functional workgroups as directed by the MD/EVP
• Provide expertise in analysis of service performance and determining business impact

Business Growth Management

• Drive Business Innovation ideas and initiative from quality research, business performance analysis and insights
• Identify and develop growth initiatives to enable business meet its growth objectives
• Lead and coordinate the generation of business ideas, brainstorming sessions and incubation initiatives to enable growth plans
• Work with business owners, functional chiefs to identify opportunities for optimizing the business and creating efficiencies across operations within the Interswitch Group.
• Lead assigned new growth or business expansion initiatives that maybe assigned y the MD/EVP during the course of the year
• Deepen understanding of the payment and commerce industry, monitor emerging trends and recommendS adjustments

Business Models, Revenue Models or Operations Strategy

• Demonstrate the ability to interpret and provide insightful commentary on performance results, including the impact of market factors and other drivers
• Manage all performance benchmarks used by Interswitch to track performance of the approved Industries.
• Makes use of insights from market research to inform strategy and direction and also strengthen decision making process.

Program And Project Management

• Excellent project management and organizational skills
• Excellent time management skills with the ability to priorities workload efficiently
• Switched on and self-starter attitude to work
• Strong team orientation with a willingness and preparedness to share and seek information, knowledge, help and support others in the team
• Excellent ‘verbal, written and presentation’ communication skills. For written and verbal skills, particular focus on interpreting to non-technical audiences
• Good understanding of service and project delivery methodologies. Agile, Lean Six Sigma, CMMI and others Interswitch may consider important in driving its business objectives

General

• A demonstrated ability to think critically, solve problems, and develop a narrative based on data driven insights
• Experience with the development of research and measurement frameworks based on clearly defined objectives
• Demonstrated ability to analyse data and translate into a business opportunity or business innovation
• Advanced experience with business tools (specifically with respect to Excel, PowerPoint, Visio and Word) and industry research platforms; Gartner, Bloomberg, and popular Payment and Industry-relevant blogs.
• Proven ability to analyze, organize and integrate large amounts of information into clear concise presentation and plans
• Ability to develop, implement and collaborate effectively towards measuring & tracking strategies and strategic initiatives
• Contribute to development of best practices, industry standards, regulatory policies, and related activities

EDUCATION AND EXPERIENCE

Academic Qualification(s): 

• First degree in relevant discipline
• An MBA from a Top Business School would be an advantage

Professional Qualification(s):

• Lean Six Sigma
• Safe Agile Certification (Not mandatory but recognized)

Experience (Number of relevant years):

• 6 - 12 years’ experience in banking, payment and commerce industry
• 2 - 3 Consulting experience with a leading industry firm
• 2 - 3 Management Experience