To support business growth by coordinating the monitoring of trends and current data to develop initiatives to the highest standard to prevent and address challenges in the health space.
Responsibilities
- Executes on the delivery of eCLAT Corporate Strategy “How to Win” initiatives in the marketplace
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Provide visionary leadership across all stakeholder groups (Internal & External stakeholders groups and regulators)
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Provide leadership to achieve the business objectives for Public Health in eCLAT
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Develops and drives implementation of policies, procedures, and standards to support the delivery of high-quality service to customers
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Formulate and improve the standard operating procedures for the monitoring activities of health facilities
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Implement strategies that ensure customer's (government) requirements on public health engagements are professionally delivered while ensuring other stakeholders enjoy happy business relationship with eCLAT
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Provide domain expertise and knowledge, and work with the engineering team in the development of the Public Health Monitoring Platform
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Identify opportunities for eCLAT to sell other products to stakeholders within the public health space
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Leads and directs the project management and implementation teams to deliver customer focused services in line with customer specification
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Builds and maintains relationship with key customers to strengthen Interswitch service delivery experience
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Reviews update on project activities and ensures implementation is in line with agreed standard and timeline
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Manages the expectations of the customer (internal and external) regarding project objectives, deliverables, timeframes, etc by understanding the key business drivers and their prioritisation
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Ensures periodic evaluation of service delivery processes and standards, benchmarks them against leading practices, makes recommendations as appropriate and drives compliance
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Present information using data visualization techniques
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Analyze large amounts of information to reveal trends and patterns
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Use data management systems to access specific information as and when required
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Identify valuable data sources and automate collection processes
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Undertake pre-processing of both structured and unstructured data, in the aim to verify the integrity of data used for analysis
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Performs trend analysis on reported problems, document root causes and initiate appropriate improvement solutions
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Prepares and submits reports to the CTO and other parties on activities within the group
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Perform other public health related tasks that may be assigned by the manager
Requirements
- Bachelor’s Degree in Public Health or Medical services
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MBA or Master’s Degree in any science related course is desirable
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Minimum of 7 years cognate experience acting in similar role
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Relevant certifications such as PMP (Project Management Professional), CBAP, Lean Six Sigma