To support the management of Interswitch’s group Purepay Services through the management of interaction between the internal teams, external customers, partners, and other stakeholders.

Responsibilities

  • Service Design
  • Support the creation of service architecture
  • Service Operations
  • Runs beta and pilot programs with new services and enhancement initiatives
  • Provides input into the business and Technical Service Catalogue
  • Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage
  • Manages issues resolution and assign actionable tasks to various business stakeholders
  • Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams
  • Service Transition
  • Prepares a Project transition to Operational Services checklist for every project assigned
  • Service Training and handover training for new and existing services
  • End User Quality Assurance
  • Continuous Service Improvement
  • Identifies Service enhancements/service improvements
  • Develops and implements initiatives that ensure product transaction growth
  • Oversee the analysis & monitoring of market trends to be able to make recommendation on product enhancements
  • Service Performance Review/ Analysis
  • Designs and conduct customer surveys
  • Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective
  • Regularly meets with top 10 customers to review service performance
  • Others
  • Keeps sales people up to date on functionality and future enhancements to products and provides relevant sales materials

Requirements

  • First Degree in a Science or Art discipline
  • 1-2years experience in same or related field
  • Service/Project Management certifications like ITIL, ISO, PMP, etc will be an added advantage

Department

Purepay

Location

Lagos Office   |   Permanent

Deadlines

July 5, 2021

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