JOB PURPOSE
Providing second-level support to financial institutions who are using Interswitch solutions running from within their site
RESPONSIBILITIES
- Data Collection & Analysis: Works independently to collate and analyze data using pre-determined tools, methods and formats.
- Data Management: Supports and enables others to use and benefit from existing data management systems.
- Needs Assessment: Explores issues and/or needs to establish potential causes, related issues and barriers.
- Recommendations: Provides advice on designing new processes and systems to achieve professional standards and desired outcomes.
- Solutions Analysis: Analyzes specified problems and issues to find the best technical and/or professional solutions.
- Client & Customer Management (Internal): Helps senior colleagues manage internal client and customer relationships byusing sales/client systems and protocols.
- Insights and Reporting: Contribute to the preparation of various data and analytics reports.
TECHNICAL COMPETENCIES
- Verbal Communication: Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
- Computer skills: Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
- Planning and Organizing: Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
- Action Planning: Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
- Policy and procedures: Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
- Data Collection and analysis: Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
- Reporting: Works with guidance (but not constant supervision) to create relevant, lucid and effective reports.
- Data Management: Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
- Interswitch Solutions: Customer Support Portal; Kimono TMS
- EFT Software: Postilion suite; Thales solutions
BEHAVIORAL COMPETENCIES
- Optimizes work processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
- Manages complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.
EDUCATION
- General Education - University (First degree)
EXPERIENCE
- General Experience - Experienced practitioner able to work unsupervised (12 months to 3 years)
- Managerial Experience - Basic experience of coordinating the work of others (4 to 6 months)
