Management of IT Service management (ITSM) and Operations Service Management (OSM) across Interswitch’s operation and technology groups.
Responsibilities
- KEY RESPONSIBILITIES
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Support strategy formulation for IT by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements
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Coordinates with service owners/ process owners to identify improvement opportunities, define key performance indicators and develop metrics for improvement
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Identifies and implements opportunities in process improvements for Change, Incident, Problem, Capacity and Service management
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Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory authorities taking appropriate action to report and resolve these and escalating issues as appropriate
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Mange the tracking of the alignment of IT Strategy with Interswitch’s business objectives
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Manage IMS ISO 20000 (Service Management) across Interswitch’s backbone
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Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program
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Prepare and coordinate the completion of various data and analytics reports
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Executes a communications plan by working within established internal communication systems and procedures
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Participate in the IT annual budgeting and planning process for the assigned business units, and tracks IT spend
Requirements
- EDUCATION AND EXPERIENCE
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Academic Qualification(s): BEng / BSc in Elect/Elect, Computer Science/engineering or Information Technology inclined degree
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Experience (Number of relevant years): 7 – 10years
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KEY SKILLS AND COMPETENCIES
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Extensive Technical skills
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Analytical skills
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Time management skills
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Organizational skills
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Customer service skills
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Leadership
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COMPETENCIES
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In-depth Knowledge of all Inter Switch products
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In-depth understanding of core payment systems components and all ancillary applications
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Effective problem analysis and resolution
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Knowledge of industry Security standards, regulatory institutions and policies
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Effective Time and task management
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Incident and Problem Management
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IT service management
